General provisions

1. This document sets out the terms and conditions governing the use of the Website and the services available through it. It constitutes a legally binding agreement between you (the “User”) and PRYSKROUZ LTD (the “Service Provider”) regarding your access to and use of the Website and related services.
2. The Website operates as a digital marketplace for digital goods. Products displayed on the Website are offered by independent third-party sellers. The Service Provider operates the Website, facilitates payments and order administration, and provides related technical and support services, but is not the seller of Products unless expressly stated otherwise for a specific offer.
3. By registering an Account, placing an order, or otherwise using the Website or Services, you confirm that you have read, understood, and agree to be bound by these T&C. If you do not agree to these T&C, you must not use the Website.

Definitions

In this document the following terms shall have the following meaning:

1. “Service Provider”, “we”, “us” – PRYSKROUZ LTD, registration number 15820914, registered at: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ;
2. “Website” – website available at https://gametix.org with all of its subdomains;
3. “T&C” – this document, including any attachments or schedules if applicable;
4. “Services” – any services available on the Website, including marketplace operation, payment facilitation, order administration, customer support, Wallet functionality, Newsletter, and any other technical or ancillary services provided by the Service Provider;
5. “User” or “you” – any person who uses the Website and/or the Services, including a person who registers an Account, purchases a Product, subscribes to the Newsletter, or browses the Website;
6. “Account” – a personalized part of the Website assigned to each registered User, where User data and order-related information may be stored;
7. “Seller” – an independent third party, including an individual or legal entity, offering Products through the Website;
8. “Product” – goods in digital form offered via the Website by a Seller, including in particular video game keys, activation codes, gift cards, subscriptions, top-ups, or similar digital content;
9. “Wallet” – an electronic wallet available on the Website for registered Users, assigned to each Account, in which User balance or virtual credits may be stored and used only on the Website under these T&C;
10. “Privacy Policy” – a separate document available on the Website, describing how we process personal data of Users;
11. “working days” – days from Monday to Friday, excluding public holidays in England and Wales.

Singular expressions also apply to the plural when the context so requires, and vice versa.

General terms of use

1. If you are a natural person, in order to use the Services, you must have full legal capacity under the laws applicable in your country of residence. By using the Website, you warrant that you meet this requirement.
2. When you use the Website, we may send you browser-based or system notifications where such functionality is available. You can enable, disable, or re-enable such notifications at any time through your browser or device settings.
3. We reserve the right to place advertising or informational content on the Website regarding services offered by us, Sellers, payment partners, or third parties. We are not responsible for offers, information, products, or activities of unrelated third parties presented through external links, banners, or advertisements.
4. When using the Website, it is prohibited to:
   1. send, post, or share any offensive, unlawful, indecent, or misleading content, or any content that infringes the rights of the Service Provider, other Users, Sellers, or third parties;
   2. send unsolicited commercial information or inappropriate, defamatory, or abusive communications;
   3. take any actions that may hinder, overload, damage, or disrupt operation of the Website;
   4. attempt to circumvent security measures or network protections, including attempts to access third-party data, Accounts, or infrastructure without authorization;
   5. use our or third-party names, logos, trademarks, or other intellectual property for unauthorized purposes;
   6. use the Website for fraudulent, unlawful, abusive, or money laundering related activity.
5. Changes, modifications, or updates to the content, appearance, catalog, technical features, or layout of the Website will not in themselves be considered a change to these T&C, unless applicable law requires otherwise or we expressly state otherwise.

Minimal requirement

1. In order to use the Website and Services, you should have:
   1. a computer or mobile device with internet access,
   2. an active e-mail address,
   3. an internet browser, preferably updated to a recent version, with cookies and JavaScript enabled.

User’s Account

1. Creating an Account requires you to provide the data requested in the registration form, including your e-mail address and password. The Account is created for an indefinite period once your registration is confirmed by us. Creating an Account is free of charge.
2. You are responsible for maintaining the confidentiality and security of your Account credentials, including your password. We are not responsible for any loss or damage resulting from your failure to protect your Account credentials or from unauthorized access caused by your acts or omissions.
3. One User may register only one Account unless we expressly allow otherwise. One Account can only be assigned to one e-mail address. The User may not transfer the Account to another person without our prior written consent.
4. The Account is a digital service provided electronically. Access to the Account is granted immediately after registration is completed and confirmed.

Updates & maintenance

1. We aim to provide the Services continuously, subject to interruptions required for maintenance, updates, security reviews, technical works, or circumstances beyond our reasonable control.
2. We reserve the right to suspend or limit the availability of some or all Services for justified technical, legal, security, or maintenance reasons. Where reasonably possible, we will inform Users in advance.

Wallet

1. The Wallet may be assigned to each registered Account.
2. The Wallet may contain “GameTix Balance” or other balance units made available within the Website. Funds or credits accumulated in the Wallet may be used only to purchase Products or services available on the Website, unless otherwise stated.
3. Wallet funds or credits are non-transferable and cannot be paid out or withdrawn, unless required by applicable law or expressly allowed by us.
4. We reserve the right to introduce, modify, suspend, or discontinue Wallet functionality or related rules at any time, subject to applicable law.

Orders and payments

1. The Website operates as a digital marketplace through which Users may purchase Products offered by independent Sellers. Unless expressly indicated otherwise for a specific Product, PRYSKROUZ LTD acts solely as the platform operator, intermediary, and payment facilitator, and is not the seller of record of the Product.
2. The Product listing, description, pricing, availability, and delivery terms may be determined by the relevant Seller or through marketplace systems used by the Seller via the Website.
3. In order to purchase a Product, you need to place an order. Placing an order requires you to:
   1. choose the Product(s) you wish to purchase;
   2. provide any information required for the order, including where relevant your region or place of purchase;
   3. choose the payment method;
   4. click on the “Pay” button or another button with a similar meaning.
4. Payments for Products are made through external payment operators and acquiring partners. Payments may be accepted and collected by the Service Provider on behalf of the relevant Seller for the purpose of transaction processing, settlement, fraud prevention, customer support, and refund handling.
5. The User may also, where such functionality is available, pay for an order using Wallet balance under the rules presented at checkout or elsewhere on the Website.
6. Upon finishing the order, you may be redirected to the system of the payment operator or other payment environment selected by you. The order may be cancelled or remain unpaid if your payment is rejected, reversed, not completed, or otherwise not successfully processed.
7. We reserve the right to suspend, delay, reject, or cancel order processing for security, fraud prevention, compliance, verification, technical, legal, or operational reasons. In such a case, we may request additional information or documentation from the User to verify the transaction.
8. The total cost of the order, including the Product price, service fees, and applicable taxes or charges, will be indicated before the order is placed.
9. You will receive order-related notifications or confirmation by e-mail to the address associated with your Account or another e-mail address provided during checkout.
10. Prices of Products may be displayed and paid in currencies indicated on the Website. Additional fees may also be charged by payment operators, banks, card issuers, electronic wallet providers, or other third parties used by you.
11. Orders may be placed 24 hours a day, seven days a week. However, order review, support handling, verification, or certain delivery actions may be carried out on working days only.
12. Delivery of the Product means making available to the User the relevant digital content, code, key, subscription data, activation code, or other digital access data via the Website, e-mail, linked account area, API, or another electronic delivery method used on the Website.
13. Delivery timing may depend on Seller availability, stock, technical processing, release dates, manual review, anti-fraud checks, or other transaction circumstances. Any estimated delivery times shown on the Website are indicative unless expressly stated otherwise.
14. The contract for purchase of the Product is concluded between the User and the relevant Seller. The Service Provider is not a party to the sale contract for the Product unless expressly stated otherwise for a specific listing, but may perform payment collection, order administration, communication, support, and refund operations in relation to that transaction.
15. Pre-orders – The above provisions also apply to pre-order Products, subject to the following:
    1. You may place orders for Products that are scheduled for future release.
    2. Payment for a pre-order may be taken at the time of placing the order or at another time specified during checkout.
    3. Delivery of a pre-ordered Product is expected to occur on or after the release date indicated on the Website, subject to Seller supply and technical availability.
    4. If the release date changes, delivery timing may also change accordingly.
    5. A pre-order may be cancelled before delivery where permitted by applicable law, these T&C, the Seller’s conditions, and the technical status of the order.

Fees

1. When you make a purchase on the Website, we may charge service, operational, processing, convenience, or optional feature fees depending on the selected payment method, the Product type, the region, the transaction value, or any additional service selected by you.
2. The amount of any applicable fee will be visible in checkout before you place the order.
3. Fees may be charged separately, added to the order total, or deducted from available Wallet balance, depending on the payment method and the functionality used on the Website.

GameTix Purchase Priority Service (GPPS)

1. Where GPPS is offered on the Website, it is an optional additional platform service available in connection with eligible purchases. Subject to the specific description displayed at checkout, GPPS may include one or more of the following:
   1. priority support handling for eligible orders;
   2. priority processing of eligible pre-orders where technically and operationally possible;
   3. additional order assistance in relation to confirmed defective or mismatched Products, including replacement coordination or refund review.
2. GPPS is optional and not required to purchase Products on the Website.
3. GPPS applies only to the Product or Products for which it was selected during checkout.
4. Where more than one Product is purchased in one order, GPPS may apply only to selected Products if such selection is made available during checkout.
5. The fee for GPPS is shown during checkout and is added to the purchase total of the applicable Product.
6. GPPS becomes active from the moment payment for the applicable Product and GPPS fee is successfully received.
7. To exercise rights related to GPPS for a defective Product or a Product materially different from its description, you should contact support through the Website. If the issue is confirmed, we may arrange replacement, re-delivery, another appropriate remedy, or a refund review, subject to these T&C and applicable law. Unless required by law, the GPPS fee itself is non-refundable once GPPS has been activated or used.
8. We will use reasonable efforts to review GPPS-related requests as soon as possible, but no specific resolution time is guaranteed unless required by law.
9. You are not entitled to exercise GPPS rights if:
   1. you are in material breach of these T&C in relation to the relevant purchase;
   2. the transaction is connected with unlawful activity, fraud, abuse, chargeback misuse, or other prohibited conduct.
10. We reserve the right to refuse, reverse, or recover any GPPS-based benefit or refund granted in error or granted to a User not entitled to such rights.
11. Nothing in this section excludes or limits any mandatory consumer rights under applicable law.

Refunds

1. Products available through the Website are digital content. Once digital access, a product key, activation code, subscription data, top-up value, account-linked delivery, or other digital fulfilment has been made available to you, your right to cancel or withdraw may be lost or limited to the fullest extent permitted by applicable law.
2. Where applicable law grants you a right of withdrawal before digital delivery begins, you may exercise that right before the Product has been delivered or made accessible to you.
3. By placing an order for digital content and requesting or accepting prompt delivery, you expressly agree, where legally relevant, that digital delivery may begin before the expiry of any withdrawal period and acknowledge that your right of withdrawal may therefore be lost once delivery or access begins.
4. Refund requests may be considered, reviewed, and where appropriate approved in particular in the following cases:
   1. the order has been cancelled before delivery;
   2. the order has been cancelled for security, fraud prevention, verification, technical, or compliance reasons;
   3. duplicate or clearly erroneous payment has been received;
   4. the Product was not delivered due to a confirmed technical failure;
   5. the User received a defective Product or a Product materially different from its description, and the complaint has been accepted;
   6. the pre-order was cancelled before delivery in circumstances where cancellation is permitted;
   7. refund is otherwise required by mandatory applicable law.
5. Refunds may be processed administratively by PRYSKROUZ LTD acting as marketplace operator and payment intermediary. Where a refund relates to a transaction involving a Seller, the Service Provider may debit, recover, set off, or otherwise adjust the corresponding amount against the relevant Seller.
6. Refunds are generally made using the original payment method where reasonably possible. Where permitted by law and accepted by the User, refunds may instead be issued to Wallet balance or another method made available by us.
7. If an order contains multiple Products and only part of the order is refunded, service or operational fees may remain non-refundable unless required by applicable law or expressly stated otherwise.
8. We reserve the right to refuse a refund request where the claim is unfounded, abusive, fraudulent, or inconsistent with these T&C or applicable law.

Promotional codes

1. We may offer Users gift codes, promotional codes, coupons, credits, bonuses, or similar benefits that may be used on the Website subject to their individual terms.
2. Gift and promotional codes may have an expiry date or usage limitations. After expiry, the code can no longer be used.
3. Unless expressly stated otherwise, promotional codes may only be used on the Website, cannot be exchanged for cash, and may not be sold, transferred, or otherwise commercialized.

Newsletter

1. Within the Newsletter, we may send Users information, including commercial information, regarding promotions, new offers, platform news, events, competitions, and products or services offered through the Website by us, Sellers, suppliers, or trusted partners.
2. In order to subscribe to the Newsletter, you need to provide us with your e-mail address. By subscribing, you agree to receive such communications in accordance with applicable law.
3. The Newsletter service is provided free of charge for an indefinite period until unsubscribed or terminated by us.
4. You may unsubscribe from the Newsletter at any time by using the appropriate link in the messages you receive or by contacting us.
5. We may also suspend or terminate the Newsletter service at any time.

Our IP rights

1. The Website is our property or the property of our licensors. Use of the Website under these T&C does not transfer to Users any intellectual property rights in the Website, software, databases, content, designs, source code, functionality, graphics, names, marks, or other materials available through it, except for the limited right to use the Website in accordance with these T&C.
2. You may not, unless expressly permitted by law or by us:
   1. translate, adapt, modify, decompile, reverse engineer, or otherwise alter the Website or its software;
   2. copy, reproduce, redistribute, scrape, extract, publish, or commercially exploit content or data from the Website;
   3. provide third parties with access to the Website, your Account, or protected parts of the Website;
   4. attempt to obtain information about the internal structure or operation of Website software beyond normal permitted use;
   5. download, change, or delete data contained on the Website without authorization.

Our liability

1. We may need to carry out maintenance work, updates, or other technical measures on the Website from time to time. As a result, the Website or some Services may be temporarily unavailable. Temporary unavailability may also occur due to failures, interruptions, or events beyond our reasonable control.
2. The Services provided through the Website are made available on an “as is” and “as available” basis to the fullest extent permitted by applicable law.
3. The Service Provider operates the marketplace infrastructure and related services. Unless expressly stated otherwise for a specific Product, the Service Provider is not the Seller of the Product and is not responsible for the Product itself, including its legality, conformity, description prepared by the Seller, merchantability, fitness for purpose, or suitability for a specific use.
4. To the fullest extent permitted by applicable law:
   1. the Service Provider is not liable for damage caused by actions or omissions of other Users, Sellers, payment operators, acquirers, card issuers, digital platforms, or other third parties;
   2. the Service Provider is not liable for any indirect, incidental, consequential, punitive, or special damages, including loss of profits, loss of data, loss of business, or reputational harm;
   3. for any claim directly arising from Services provided by the Service Provider in connection with a specific transaction, our total liability is limited to the total amount actually paid by the User for the relevant transaction or 100 EUR, whichever is lower.
5. If we receive an official, credible, or sufficiently substantiated notification that any content shared, published, or posted by the User on the Website is illegal or infringes the rights of third parties, we may remove such content or block access to it.
6. We are also not responsible for permanent or temporary discontinuation of the Services resulting from force majeure, random events, cyberattacks, third-party interference, infrastructure failures, or circumstances beyond our reasonable control. Force majeure includes, for example, strikes, wars, civil unrest, acts of terrorism, natural disasters, governmental actions, telecommunications failures, power outages, or critical third-party service outages.

User’s content

1. Users may be able to publish or share content on the Website, such as usernames, texts, opinions, photos, images, avatars, links, or other materials.
2. If you post or share any content, you do so at your own risk and warrant that such content is lawful and does not infringe any third-party rights.
3. We reserve the right, but not the obligation, to review, moderate, remove, restrict, or disable access to content that is illegal, inappropriate, misleading, offensive, infringing, or otherwise inconsistent with these T&C or applicable law.
4. When you post or share content on the Website, you grant us a non-exclusive, worldwide, royalty-free license, with the right to sublicense where reasonably necessary, to use, reproduce, modify, adapt, distribute, transmit, and display that content in connection with operation, promotion, and improvement of the Website and Services. This license lasts for as long as the content remains on the Website and for such additional period as reasonably necessary for technical, archival, backup, legal, or compliance purposes.

User’s liability

1. If, as a result of your use of the Website, third parties bring claims against us, you agree to indemnify and hold us harmless to the extent such claims arise from:
   1. content posted or shared by you;
   2. your breach of these T&C or other applicable Website rules;
   3. your breach of applicable law;
   4. your infringement of third-party rights;
   5. your fraudulent, abusive, or unauthorized use of the Website, Services, payment methods, or Products.
2. Your indemnification obligations survive termination of the agreement between you and us to the extent permitted by law.

Termination – deleting or suspending the Account

1. Deleting an Account means termination of the agreement for provision of the Account service between you and us, and removal or deactivation of your access to the Account.
2. Suspending an Account means temporary blocking or restriction of access to some or all functionalities of the Account and related Services.
3. You may request deletion of your Account at any time through support systems or contact forms available on the Website. We may require reasonable verification before processing such request.
4. We may temporarily suspend an Account for important reasons, including where we reasonably suspect that the User has breached these T&C, violated the rights of third parties, engaged in fraud, chargeback abuse, payment abuse, unlawful conduct, or other risky activity.
5. We may suspend an Account for an indefinite period if:
   1. the User is reasonably suspected of using the Website or Services for unlawful purposes;
   2. we reasonably believe that access to the Account was obtained by unauthorized persons;
   3. we reasonably suspect the use of stolen, unauthorized, or unlawfully used payment instruments;
   4. we are required to do so for compliance, AML, sanctions, fraud prevention, legal, or security reasons.
6. We may delete or permanently disable an Account with immediate effect if the User commits a material breach of these T&C, including in particular:
   1. using the Website to distribute unauthorized advertisements, harmful messages, spam, or chains;
   2. providing or publishing false or misleading information regarding Products, transactions, services, or other Website content;
   3. repeated or serious violations leading to frequent suspensions;
   4. confirmed use of stolen or unauthorized payment instruments;
   5. misrepresenting oneself as our representative or communicating on behalf of the Service Provider without authorization;
   6. engaging in conduct that we reasonably consider harmful, abusive, fraudulent, unlawful, or undesirable for the Website or its users.
7. Notice of suspension or deletion may be sent to the User by e-mail, through the Website, or through other contact channels available to us.
8. We may also terminate our agreements with Users if we decide to discontinue operation of the Website or related Services. In such a case, we may provide prior notice where reasonably practicable.
9. We reserve the right to refuse registration of a new Account or provision of Services to a User whose previous Account has been suspended or deleted for reasons described in this section.

Complaint procedure

1. Any complaints related to our Services or to Products purchased through the Website should be submitted via our online support systems or other contact methods made available on the Website.
2. The User’s complaint concerning a Product should contain, where reasonably possible:
   1. User contact details;
   2. details of the Product and date of purchase;
   3. a description of the issue;
   4. the remedy requested by the User, such as refund, replacement, re-delivery, or another solution.
3. The User’s complaint concerning other Services should contain, where reasonably possible:
   1. User contact details;
   2. a description of the issue relating to the Service;
   3. any evidence or information supporting the complaint.
4. We may coordinate complaint handling with the relevant Seller, payment provider, or other involved party where necessary for investigation and resolution.
5. We will respond to complaints as soon as reasonably possible and generally within 14 days of receipt, unless a longer period is reasonably required due to the complexity of the matter or involvement of third parties.
6. We may reply by e-mail or through online contact channels available on the Website.

Applicable laws. Resolution of disputes.

1. These T&C shall be governed by and construed in accordance with the laws of England and Wales.
2. The above choice of law does not exclude or limit any mandatory rights you may have under the laws of your country of residence if you are a consumer.
3. We aim to resolve disputes amicably. If you have any queries or concerns, you can contact us through the contact details provided in these T&C or through support systems available on the Website.
4. Subject to any mandatory rights you may have under applicable law, disputes shall be submitted to the courts having jurisdiction over the registered office of the Service Provider.
5. If you are an EU consumer, you may also have the right to use out-of-court dispute resolution methods, including the Online Dispute Resolution platform operated by the European Commission, if and to the extent such mechanism remains available and applicable.

Contact details

1. You may contact us:
   1. through the support systems or contact forms available on the Website;
   2. via e-mail – [email protected].

Changes of the T&C

1. We reserve the right to change these T&C at any time, in particular if required due to changes in law, changes in Services, operational needs, security requirements, or technical developments.
2. Changes will not affect transactions already completed before the amended T&C enter into force, unless mandatory law requires otherwise.
3. The updated T&C will be made available on the Website. Continued use of the Website after the amended T&C enter into force constitutes acceptance of the changes to the extent permitted by applicable law.

Personal data

1. All personal data is collected and processed by us in accordance with applicable law and our Privacy Policy.
2. For the purpose of order fulfilment, fraud prevention, dispute handling, compliance, customer support, and transaction administration, we may share relevant order and user data with payment providers, service providers, and the relevant Seller in accordance with the Privacy Policy and applicable law.

Final provisions

1. These T&C are available on the Website free of charge in a manner allowing their storage and reproduction.
2. These T&C may also be available in languages other than English. In case of discrepancies, the English version prevails unless mandatory law requires otherwise.
3. If any provision of these T&C is found invalid, unlawful, or ineffective, the remaining provisions remain valid and enforceable to the fullest extent permitted by law.